Customer Experience Coordinator
Albany
Future Opening: Customer Experience Coordinator
Part Time • Albany
Do you love creating great experiences?
We're looking for a Customer Experience Coordinator who believes that the little things matter.
At The Brothers That Just Do Gutters, we don't believe marketing is just ads, social media, and leads. Every interaction with a customer or employee is part of our brand.
The way we answer the phone.
The way we greet a homeowner.
The way our trucks arrive at a house.
The way an installer communicates with a customer.
The way we celebrate an employee.
All of it is marketing.
The way we greet a homeowner.
The way our trucks arrive at a house.
The way an installer communicates with a customer.
The way we celebrate an employee.
All of it is marketing.
We're looking for someone who wants to help us make those experiences better.
What You'll Do
What You'll Do
This is a hands-on, cross-functional position. You won't be sitting behind a desk all day.
You'll work with nearly every department in the company to understand how we interact with customers and employees.
You'll work with nearly every department in the company to understand how we interact with customers and employees.
Customer Experience
Help us create a customer experience that makes homeowners say:
"I've never had a contractor communicate this well."
Help us create a customer experience that makes homeowners say:
"I've never had a contractor communicate this well."
You'll:
- Follow the customer journey from initial lead through completed project.
- Identify opportunities to improve communication and service.
- Collect customer feedback.
- Monitor customer reviews and identify trends.
- Help improve follow-up processes.
- Help develop customer appreciation and referral programs.
- Work with Sales, Production, and Customer Service to solve experience issues.
- Help turn satisfied customers into 5-star reviewers and referral sources.
Employee Experience & Culture
Our employees are also customers of our company.
You'll help us create an employee experience that makes people proud to work here.
You'll help with:
- Employee recognition programs.
- Employee celebrations and events.
- New-hire welcome experiences.
- Employee spotlights.
- Internal communications.
- Team-building activities.
- Employee feedback initiatives.
- Culture and engagement programs.
- Celebrating employee accomplishments.
You'll spend time with employees in different departments to understand what is working and what could be better.
Learn Every Department
You'll rotate through and work alongside:
Marketing – Learn how we generate leads and tell our story.
Sales – Understand the customer from the first phone call through the signed estimate.
Office – Understand scheduling, communication, and customer questions.
Production – Understand how jobs are planned and managed.
Installation Crews – Experience what happens at the customer's home.
Your job is to connect the dots.
You'll constantly be asking:
"Where does the customer experience break down, and how can we fix it?"
Marketing & Content
You'll also help tell our story.
Create and capture:
- Before-and-after photos.
- Short-form videos.
- Customer testimonials.
- Employee spotlights.
- Installation stories.
- Educational content.
- Community projects.
- Company culture content.
- Social media content.
You don't need to be a professional videographer.
You need to be curious enough to recognize a good story when you see one.
Reviews & Referrals
Help create systems that turn great experiences into:
- 5-star Google reviews.
- Customer referrals.
- Testimonials.
- Repeat customers.
- Social media engagement.
You'll work with our teams to make asking for reviews and referrals a natural part of the customer experience.
We're looking for someone who is:
- Friendly and naturally outgoing.
- Highly organized.
- A strong communicator.
- Comfortable talking with customers and employees.
- Creative and willing to try new ideas.
- Curious about how businesses operate.
- Comfortable working across multiple departments.
- Comfortable using social media and basic technology.
- Able to take photos and videos with a smartphone.
- Willing to get out of the office and spend time in the field.
- A problem solver who takes initiative.
- Someone who notices details other people overlook.
You Don't Need to Know Gutters
You don't need years of gutter or construction experience.
We'll teach you the gutters.
What we're looking for is someone who understands people.
Someone who notices when a customer is frustrated.
Someone who recognizes when an employee deserves recognition.
Someone who sees an opportunity to make something better and actually does something about it.
You'll have the opportunity to work directly with leadership and gain experience in:
- Marketing
- Customer experience
- Sales
- Operations
- Employee engagement
- Company culture
- Communications
- Business development
This position can grow with you as the company grows.
If you believe a contractor can provide an exceptional customer experience instead of simply doing a job...
We want to meet you.
Apply today and tell us one example of a great customer or employee experience you've created.
Compensation: $20.00 - $25.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Join Our Team at The Brothers that just do Gutters
The Brothers that just do Gutters is a full-service rain gutter and gutter guard franchise, specializing in the installation, repair, and maintenance of seamless gutters, gutter guards, specialty gutters, and more. With over 100 franchise locations across the United States, we are rapidly growing and continuously seeking driven individuals to join our team.
We are a performance-based company dedicated to providing clear career paths for individuals with goals and aspirations. We fully invest in our team members, believing that creating a comfortable and supportive work environment is key to success.
Don’t settle for a fixer-upper career. Join us and build something great.
This franchise is independently owned and operated. The franchisee, not The Brothers that just do Gutters Corporate, is the sole employer for this position: your application goes directly to them, they alone make all hiring decisions, and any employment inquiries should be directed to the franchisee rather than to Corporate.
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